SEO

Americans’ Social Media Habits Highlight Business Potential

Euro RSCG released some interesting findings from a study exploring the different ways Americans are using social media to “redefine their lives.” The study looked at 1,228 social media users in the United States.

“Word of mouth has always been the most powerful marketing tool; what social media has done is dramatically increase the scale, velocity and immediacy with which people can influence each other and create the biggest revolution to hit our industry since television,” said David Jones, global CEO of Euro RSCG. “One of the interesting findings of the study is that it’s the combination of online and offline experiences that creates the biggest impact.”

Other findings include:

- Even though 53.5% of respondents have met new people through electronic media, face-to-face interaction is still the “gold standard”

- Consumers are engaging more in multi-way exchanges of ideas and opinions among consumers and brands

- Consumers are not only move involved with family and friends, but they have increased involvement in political and humanitarian issues.

- 40% agree that social groupings online can be truly social, while only 14% disagree. According to Euro RSCG, figures varied little across age, gender, ethnic, or income groups.

“Online social networking has become part of our culture so quickly, it’s easy to forget just how new it is and how much it’s a work in progress. People are still experimenting with the different options and finding ways to make it part of their life,” said Marian Salzman, president of Euro RSCG Worldwide PR, North America. “Forget the images of sad antisocial types. Smart consumers are mixing and matching the tools that come available to meet their social needs. Electronic tools are making them even more socially active, just as the telephone did back in the day.”

Perhaps more interesting than the statistics provided by the firm, are the key takeaways it cites. This includes things like the fact that social media is an important consideration for any communications strategy, and the fact that it’s impossible to predict how bits of communication will spread across social media.

The firm also says that even though the web is world-wide, its emerging power is hyperlocal. This is because this is the space where online and offline most often meet. That is a key reason why businesses, particularly local businesses should not ignore social media.

Related Articles:

> If You Care About Search, You Must Care About Social Media

> A Few Guidelines for Drafting Social Media Guidelines

> Businesses Benefit From Reviews On Their Website

Excuse Me, But Where Did Google’s Organic Search Results Go?

In the past many SEOs have called organic search results the results on the left side of the page and the pay-per-click / AdWords results as the results on the right side of the page. As Google has grown more aggressive with promoting vertical/universal search I think a better way of defining the portions of the search result page are ABOVE THE FOLD and BELOW THE FOLD.

As recently as yesterday Google stripped the phone numbers off of non-sponsored map listings, even if you were doing a navigational search! And that shows that the primary goal of the maps is as filler content (rather than utility).

Update: it looks like Google claimed the phone number removal was a bug, but weird timing that the bug appeared at the same time they started selling premium local ads that appear on the regular search results.

So lets redefine these search result pieces as they are…

• AdWords Ads: the ads at the top of the search results and those which run down the right rail of the search results.
• Universal Search Results: filler stuff to put in the search results to a.) drive the organic search results lower down the page, while b.) driving additional incremental click volume to other Google properties which display ads.
• Organic Search Results: the results on the search result page that are determined algorithmically and appear below the fold. On some larger monitors a listing or 2 from this category may appear above the fold, at least for the time being.

In the future A LOT of verticals (movies, music, books, news, ecommerce, travel, etc.) are going to look more and more like local, where Google in some cases has at least 15 ads above the fold AND filler pushing down the organic search results…quietly building a backdoor portal that sends Google the second click if they were not able to monetize the first one.

To me this screams the importance of working the tail of search, because the more obscure a search query is the greater the risk to Google if they pollute it with junk from vertical search databases.

As Google gets stingier with their traffic that will increase the importance of relationship development and lead capture, as well as developing distribution channels outside of Google.

This new search result layout also highlights the importance of being #1 for your most important keywords…if only 1 result is going to show above the fold then there is little point being #2. So that will really help/force you to decide which words are practical to target and which words are not. If you have some valuable #3 or #4 listings you better start marketing them today before they end up below the fold tomorrow.

The last important thing this search result signals is the importance of increasing conversion rates and lifetime customer value…if/when search becomes pay-to-play in your market, will you still be able to compete? If not, what can be done to help bridge that gap?

YouTube Reaches Out With Revenue-Sharing Program

YouTube’s Partner Program has, as a general rule, allowed in only content creators who produce original and heavily viewed clips on a consistent basis.  This was a smart and safe approach.  But it’s an approach that also excluded a lot of very popular one-off videos, and YouTube’s now seeking to correct the problem.

A post on the YouTube Biz Blog announced this afternoon, “[W]e’re extending the YouTube Partnership Program to include individual popular videos on our site.  Now, when you upload a video to YouTube that accumulates lots of views, we may invite you to monetize that video and start earning revenue from it.”

This move makes sense for several reasons.  First, you have to consider how content creators will react.  The ones who are contacted by YouTube will no doubt be thrilled to receive money.  The ones who aren’t will at least know that the possibility exists, and may make more and better videos as a result.  That, in turn, should benefit the average YouTube user.

Then there’s the corporate perspective.  Google has been trying to monetize YouTube for years, and by extending the Partner Program, should be able to sell more ads and bring the site closer to profitability.

Anyway, here’s one last detail that’s both a drawback and a hint at the next step: the YouTube Biz Blog post stated, “For now individual video partnerships are available only in the United States, but we hope to roll these out internationally soon.”

Today’s Content Relevant to Tomorrow’s Real-Time Searches

We all know that social media is “where it’s at” these days. People are spending more and more of their time on social networking sites. Many are checking their Facebook pages and Twitter accounts before even checking their email (or even getting out of bed in some cases).

Real-time search, while still in its infancy (if not in utero), is on the rise, and people are searching for up-to-the-minute, what’s happening right-now results for many of their every day queries. Real-time search isn’t a replacement for Google, its a compliment. That’s why Google knows it needs to gravitate in its direction and offer as fresh of results as possible, particularly when relevant.

Google already has a “sorted by date” feature (under “recent results”) in its list of search options that users can use to customize their search experience. The jury is still out on how frequently these search options are and will be used, but that option’s there, and chances are that it will get better at indexing fresh content. Chances are also that more and more people will realize that option is available. It hasn’t been around that long yet.

People aren’t just searching on Google and the traditional search engines. They’re searching on social networks too. You know about Twitter’s real-time search, and Facebook recently rolled it out too. Facebook also acquired FriendFeed, which utilizes pretty much every other social network out there.

I’ve already written about why social media is only going to become more important to search, but it’s not just about search. It’s about the way people obtain, absorb, and relay information. They’re doing it on Twitter. They’re doing it on Facebook. They’re doing it on MySpace, and they’re doing it on plenty of other networks (and believe it or not, they’re still doing it through email too).

These are the reasons your content should be as shareable as possible. If you want more people to see it, word of mouth is just as important as search. Social media is the word of mouth of the web.

Include buttons and icons that make your content easy to share on social networks. “Post to Facebook,” “Retweet,” “Digg,” etc. are all buttons that can put your content a click away from going viral. Obviously the content has to be up to par for this to work.

This can work in your favor on down the road as well as the present. Even if an article is a month or a year old, if it is still relevant, someone may happen across it and tweet it or share it some other way. This will not only place your content within the streams of that person’s followers/friends, but also on the radar of any related real-time searches taking place.

Real-time search isn’t just about what’s happening right now. It’s also about what people are talking about right now. It’s up to you to provide content that people will still be talking about later. Giving easy access to sharing features will only ease the way.

How important to you think real-time search is to the future of online marketing? Share your thoughts.

Acquisition Rumors (Re)surround Facebook

Facebook might soon be involved in another acquisition.  New analyses/rumors are swirling, anyway, with one person suggesting that Facebook should be bought, and another indicating that the social networking company could extend an offer to a smaller firm.

Let’s start with the idea of Facebook itself getting acquired.  Scott Moritz, a senior writer at TheStreet.com, appeared in a video this morning saying that both Google and Microsoft would be smart to acquire Facebook.  He then continued, “Yahoo really is the one, I think . . . it needs them the most.”

Moritz supported his argument by saying that both Facebook and Yahoo act as destinations and sell ads, and that Yahoo would do well to receive traffic from Facebook.

As for the possibility that Facebook will go on the prowl, Michael Arrington discovered that Mark Zuckerberg recently updated his status update with the message “Spotify is so good.”  Spotify is a music service similar to iLike, which MySpace is buying, so a move here would help Facebook keep pace.  Facebook and Spotify also happen to share an investor – Li Ka-shing.

Stay tuned, then, and we’ll be sure to report any movements on either front.

Can SEO Help Save the Publishing Industry?

At the Search Engine Strategies conference in San Jose, WebProNews attended the session on how SEO can help save the publishing industry, a quite interesting topic, considering the controversy the industry has been experiencing of late. Do you think SEO can help publishers save their businesses? Share your thoughts here.

The session looked at challenges, tactics, and opportunities unique to online publishers. It covered solutions for technical obstacles, duplicate content and CMS issues, writing keyword rich headlines, training the editorial staff and updating the publishing culture from print to online. Essentially, the session was designed to educate participants on how to save jobs by leveraging SEO, driving traffic, and putting ad dollars back in publishers’ pockets, as described by SES.

Liesel Kipp, VP Global Head of Product Management at Thomas Reuters shared four tips:

1. Show the value of SEO
2. Data is the key to your success
3. Set goals and show how you will beat them.
4. Evangelize, evangelize, evangelize.

Kipp says Reuters was able to increase its visitors by 500% in 5 years, and that you have to constantly talk about search and SEO. According to Kipp, relationship building is critical, and you should talk about your successes and failures.

BusinessWeek Search Marketing Manager Ulli Muenker offered some more tips on the subject:

1. Spread the SEO Excitement  in Editorial.

- Get the high level buy in
- Find SEO champions in the editorial team
- Create peer relationships to overcome skepticism

How:

- Show projected traffic increase
- Show competitor’s search traffic results
- Demonstrate the before and after effect of page increase

2. Conduct Regular Training

What:

- Run regular individual and small group training sessions
- Train the trainer for new hires
- Engage external SEO editorial consultant

How:

- Limit group training to 10-12
- Create a relaxed environment with cookies, lunch and learning
- Give them what they need to learn

3.  Make Editorial Part of the Success

- Create SEO friendly article headlines.  Online headlines are different than print headlines.  Write straightforward headlines. No puns, sarcasm or jokes online. It just doesn’t work! Just bring in keywords so that people understand the message.

- Write sub-headlines under the headline. Write keyword rich sub headlines. Include keywords, synonyms and derivatives.

- Use keyword-rich link text. Use keywords when linking to other internal pages. Check connecting landing page’s keywords.

The Atlanta Journal-Constitution SEO Manager Allison Fabella offered these tips:

- Location, location, location. In your section’s front load your title tags with Location such as “Cobb count News / ajc.com.  The same goes for meta descriptions, url’s, and headlines and sub-headlines. Also, use H1 and H2 tags.

- It is so critical that your CMS is setup to be able to implement these tips. This is key to your success. There are a lot of CMS’s out there… make sure your SEO team approves. Once you purchase your CMS, make sure you stay involved. This may make you unpopular. Also, make sure your sitemaps are part of your requirements.

- Sitemaps are your newspaper’s best friend. Site maps help get along structural road blocks built into bad site architecture. Use both web sitemaps and news sitemaps (Google News). Group your sitemap into different sections. In each sitemap include no more than 50,000 stories. Also, follow sitemap protocols. They make a less than perfect sitemap more perfect!

Tribune SEO Director Brent Payne talked about Twitter for media companies. He said there are 4 account types that publishers should set up. They are:

- RSS feed – Do not follow people back from this account, follow your own accounts.

- Get your celebrities involved. Make it a job requirement to have a Twitter profile. Most of our broadcast personalities are required to make 4-5 social connections per day.

- Let employees Tweet. “I am an example of that. I have the second highest Twitter account of employees at the Tribune.” Talk to them about legal issues and ground rules but encourage them to do that. Understand that mistakes happen from time to time. But do not officially endorse these twitter accounts as official voices of the company.

- Building a persona. Tribune created the colonelTribune, which is actually tweets from 4 or 5 of us. Create a character that your audience can connect with personally. Spend time to create a decent avatar. This is our best twitter account with 300,000 followers!

Payne says you then need to promote your Twitter profiles. One way to do this, that the Chicago Tribune did, is to recreate your masthead with the Twitter names of writers instead of the actual reporters. He also says to use the Twitter directories, and to use big ones like Twellow and Wefollow.

Engaging the locals, he says (Twellow’s feature TwellowHood is a great way to find the btw – my words, not his ). He suggests having a Tweetup and inviting top journalists or TV personalities and top referrers and bloggers. He also recommends taking a lot of pictures for “longer promotional shelf-life”. “Don’t buy the alcohol,” he warns though. Trouble could arise.

Finally, Marshall Simmonds of the New York Times and Define Search Strategies says to define “the almighty tag.” He says they ask their editors to “enhance” titles for SEO. They want to see links off the domain in order to become a resource and an authority. He also said journalists didn’t have linking in their head, and that it’s ok to link out.

A couple more interesting items Simmonds shared include:

- “We pushed back our registration wall to 8 clicks and crawlers to 5 clicks. Google quit crawling the New York Times in 2005. Yahoo crawled our registration page 5 million times. They literally kept crawling it.”

- “If you are not keeping in constant communication with your IT Department they are going to screw it up. It is a constant issue. There is also the problem with template roll-backs. We put a lot of check lists in front with the IT Department. This goes for marketing as well. The Ad Department is eventually going to try to sell an advertisement that is going to hurt search traffic as well.”

That about does it for that session. Some very interesting tips on SEO education for publishers. Stay tuned to WebProNews for further coverage of the Search Engine Strategies conference.

Is lack of strong SEO tactics a big contributor to online publishing woes? We’d love to know what you think.

Facebook eCommerce May Have to Clear Security Obstacle

Security firm Trend Micro has been researching malicious practices on Facebook, and has discovered numerous rogue apps on the social networking site this week. They’ve been alerting Facebook of them as they find them, but apparently more keep popping up as fast as they are eliminated. Have you experienced security issues on Facebook? Tell us about them.

The apps come cleverly disguised as the most effective phishing attacks do. With all of the apps circulating around Facebook, it’s got to be hard to keep track of what all are legitimate ones anyway. Perhaps even scarier is that some seemingly legitimate apps are possibly being hacked into for malicious intent anyway.

All you can do is be careful where you click, and what info you’re giving away when you do click. Trend Micro offers the following advice:

Always check the URL displayed in your browser’s address bar before entering any sensitive information. Also check the true destination of a link before clicking it, by hovering your mouse pointer over it. If it looks suspicious, don’t click it. Also, if you’re a Facebook user, now would be a good time to go and review your privacy settings and clear out any applications you no longer use.

A report this week from the Web Hacking Incidents Database (WHID) found that 19% of hacking incidents occurred on social networks in the first half of this year. They were the most heavily-targeted vertical.

Perhaps the scariest part of this entire situation is that Facebook has just started allowing developers to sell physical goods through apps. This means, we are likely going to see a lot of businesses selling goods directly on Facebook. This has the potential to be huge for eCommerce, but security concerns are already one obstacle to successful eCommerce on the web in general. The more reports of malicious happenings regarding Facebook, the more scared people will be to buy goods through the network.

Facebook looks to be going after services like PayPal and Google Checkout in time, with regards to what platform consumers choose to pay for online goods. With the number of Facebook users already so large, and growing steadily, they have a viable shot at giving these services a run for their money.

Consider how often people are already logged into Facebook. They’re even taking it with them to other sites via things like Facebook Connect, the Fan Box, etc. There’s good reason for people to want to use Facebook to complete online shopping transactions, strictly from the convenience standpoint.

Trust is another standpoint however. It is good to see that Facebook is responding so quickly to known threats, but something will have to be done to eliminate them, or at least greatly reduce them for Facebook’s payment platform to really take off.

For specific details on the malicious Facebook apps themselves, check Trend Micro’s post, which has been continuously updated as more malicious apps have surfaced. Be careful out there.

Do you think online shoppers will be willing to buy goods through Facebook? Share your thoughts.

Google Testing Breadcrumb Display in SERPs

Google appears to be testing breadcrumbs in some search results, at least in some areas. If you are unfamiliar with the term breadcrumbs, it refers to the hierarchical display commonly used in site navigation. For example: Home Page>Product Page>Product A Page.

Do you utilize breadcrumbs on your site? Comment here.

Several bloggers have noticed Google displaying these types of breadcrumbs in various places in seemingly random results to some queries. For example, Rob Hammond provides the following screen shot:

Leo Fogarty provides another, which shows the breadcrumbs displayed in a different position within the search result:

Google’s use of breadcrumbs appears to only be a test, and a limited one at that. Google has talked repeatedly about sites having good site architecture in the past. This allows Google to more easily and quickly crawl sites.

Bing acknowledges this too. Rick DeJarnette of Bing Webmaster Center recently said, “You can have great content and a plethora of high quality inbound links from authority sites, but if your site’s structure is flawed or broken, then it will still not achieve the optimal page rank you desire from search engines.”

Here are some tips from both Google and Bing regarding site architecture issues. In addition, Google recently provided this related information on getting your site crawled faster.

If Google begins incorporating the breadcrumbs display as in the above tests, on a mainstream level, that will be all the more reason to clean your site architecture up, at least in the navigation area. Site architecture certainly goes beyond this, but it is a key part of usability anyway.

Have you seen breadcrumbs show up in Google results? What do you think about the idea? Share your thoughts.

Google Adds Option to Email Task List in Gmail

Today Google introduced a feature to Gmail, which allows users to email their task lists. This can be done by simply choosing the new “email task list” option found in the actions menu.

When a user clicks on this option, Gmail will open a new compose window with the contents of your current task list. It works in each task list view – My Order, Sort by Date, and Completed.

“So to email your mom to explain why you’ve been so busy and haven’t been able to return her calls, just choose ‘View completed tasks’ from the Actions menu, then ‘Email task list,’ and send away (Note: this may not be very convincing if you haven’t actually checked anything off your list recently),” says Google Software Engineer Michael Bolin.

Gmail’s tasks feature graduated from Gmail Labs earlier this summer. At that point, a print option was also added.

Why 99%+ of Flat Rate SEO Services Are a Scam

SEO Question: Hello, How do site suchs as: ____ and _____ work with flat fees Where everyone else charges us up the wazoo.
Do you offer such a program for my business. – Thanks, Paul

Short answer: “Laws control the lesser man. Right conduct controls the greater one.” – Mark Twain

Some People Provide Value, Others Steal Money

Long answer: Believe it or not, at one point in time I was an SEO client who bought a trashy scammy service. The site I was trying to market was terrible, they offered no link building solutions for it, and instead suggested I create copies of pages on the site with hidden links pointing back and forth to try to rank well for some obscure 5 word phrases that nobody searches for.

Now those people could have told me that my site was a poor website and I can improve it by doing x, y, and z. But they didn’t care about the actual outcome of the work. They just wanted $149 and they got it. That was over six years ago, and they are still scamming people today.

Many Big Organizations Sell Scammy No-Value SEO Services

Most SEO buyers are allured by the prospect of free traffic and that free price-point sets their anchoring for the price. Further their first introduction to SEO comes from non-SEO. Many web hosts, domain registrars, clueless web designers (who talk up web standards but do no actual SEO research), and sleazy telemarketers offer low priced flat rate packages that have no value. Some of the domain registrars and web hosts run on such thin margins that they would be bankrupt without selling stuff like the scammy bolt on no value SEO packages. To highlight such scams I created dollarseo.com to show how they did not work.

Which Creates a Market For Lemons Effect

John Andrews also highlighted this issue in the past, in a post about a market for lemons, comparing the market for SEO services to the used car market:

As non-selling good cars were removed from the market, masquerading “lemons” dominated, setting the tone for the used car market, and further blocking actually good used cars from appearing. In the end, the used car market becomes a market for lemons, not a used car market.

It seems SEO has the same problem. As “boiler-room” SEO firms cold-call companies and pitch ridiculously low prices for SEO contracts, based on old and incorrect SEO information readily accessible to consumers, high quality SEO firms start looking “too expensive”. Consumer research into SEO does not reveal better information, since that knowledge comprises a significant portion of the value SEO consulting, and is thus not freely published. The entire market for SEO services starts to become a market not for actual search engine optimization, but more a market for “snake oil SEO” than true SEO.

Consider the Baseline

To further put the economics of SEO in context, any great SEO should be able to profit from marketing their own websites about their own interests. If I was still interested in baseball cards (like I was in high school) I have no doubt that I could make 6 figures a year promoting a website about baseball cards. That interest faded. But any interests I have I can attempt to monetize. That sets the barrier kinda high for client services. Why would I market someone’s thin affiliate site selling Viagra cheaply when if I poured the same effort into my own sites which I love I would make far more profits?

Competent SEOs Have Many Options

Because of snake oil SEO salesmen (and people who want to buy something cheap) the SEO market is very hard to extract money from in service based businesses unless…

1. you run your own publishing business (monetized through affiliate ads, contextual ads, lead generation, direct ad sales, creating & selling your own products + services) and optimize your own websites (which we do)
2. you sell information and/or tools that others can use to apply to learning SEO (which we do)
3. you sell other niche services (like keyword research or link building) that help clients, but are only a piece of the overall strategy (we do not do too much of this, but sometimes do)
4. you have very few select high end client relationships (which we do)
5. you hire a bunch of salesmen to sell worthless trash to the bottom 80% of the consumer market. (which we do NOT do)

This site is about 90% of my labor and about 30% of our profit. But we still run it for a variety of reasons…

• it is one of my favorite hobbies
• income diversity
• running this site (and interacting with hundreds of smart SEOs) helps give us more feedback on international markets and inform some of marketing strategies
• there are a lot of ways to make money online that are somewhat dirty, but this site is pure as snow and helps thousands of families put food on their tables.

Some Markets Are Competitive & Expensive

Anyone who is selling flat rate SEO services is selling a service priced without exploring the market and learning how competitive it is. Ranking well for credit cards might be worth millions of dollars. But it might also cost that much to rank. Ranking for Salem, Oregon bus rental is far easier and can be done using less than 1% of the capital investment.

Worse yet (for the consumer of a flat rate SEO service), SEO is a winner take most market. Most people click on the first page of the search results, with most those clicks happening on the top few listings. So lets say one of the flat rate companies was surprisingly not a scam and actually gave a crap about your business. This is doubtful in most cases, but lets just consider it. Well if they under-price the flat rate and rank you on page 2 or 3 you still are not going to get very much traffic, and (in spite of them trying their best on limited resources) you still probably lost money because page 3 of the search results = fail.

Is Google Flat Rate?

And here is another way of looking at it. Google AdWords doesn’t sell their keywords for a flat rate. The words live in an auction that rises and falls with consumer demand. At the same time, advertisers who are paying Google over $10,000,000,000 a year are starting to put some of that budget into organic SEO. With the average SEO employee earning roughly $80,000 a year it is hard to believe that an outsourced discount flat rate package can compete.

Flat Rate Dream Homes Located in _____ for Only $5,000

I am not sure who came up with this analogy. I think it was Danny Sullivan (he is always great with those), but how many contractors do flat rate home building? Probably 0 legitimate ones. Everything is important from the foundation, to the number of rooms, to the materials used, and any special requests need to be considered.

Knowing if the house is on the side of the mountain, if it needs rocks cleared away, if it is in a swamp and could sink is important. Likewise legitimate SEO consulting aims to know the direction of the market, understand the brand, evaluate domain name selection, survey the market, and assess strengths and weaknesses.

Only AFTER all that work has been done to establish a foundation then you have to establish a well researched market strategy and keyword strategy. Then you need to do push marketing and other forms of marketing to build links. You might need to build 100 or 100,000 to compete. No matter how perfect your site is optimized, you generally are not going to rank for competitive keywords until AFTER some link building has been done. On-page optimization has a glass ceiling.

Rarely, if ever, do flat rate SEO service providers build quality links. And if the do buy them, then it is generally to some prescribed generic schedule rather than a specific plan catered to your market and your website. And while the provider is stuck working within that flat rate someone else is subscribing to sites like this one, learning SEO, and aggressively reinvesting their profits to further build a competitive advantage.

It is very hard for an outsourced discount service to compete with a self-interested business owner.

In the markets worth being in, pre-defined flat rate SEO rarely gets it done.