Archive for August, 2009

Google on Online Ads Boosting Offline Sales

Google is talking about how online ads can boost in-store sales at a couple of its different blogs today. The first one looks at the relationship between POS (point of sale) and O2S (online to store).

“Online To Store research is transforming retail today based on the ability to test digital marketing during a specified period of time and measure exactly what happens to sales not only online through eCommerce, but possibly more importantly- in-store in the test markets,” says Jay Bowden of the Google Retail Team. “Test and control has never led to greater clarity of online efficacy.”

“This is the Holy Grail of advertising and marketing funding if you think about it,” he adds. “You have read on this blog before about Google partnering with Retailers to learn exactly what a dollar spent online can do for in-store sales, well now a number of the tests have been completed and the results are in! Online advertising drives in-store sales!”

The other post from Google looks at a recent study from comScore, which shows that online advertising is on par with television advertising in growing retail sales of consumer packaged goods brands. Over 12 weeks, online ad campaigns with an average reach of 40% of their target segment successfully grew retail sales of the advertised brands by an average of 9%. It was only 8% for tv ad campaigns over 12 months.

“In 2008, Google commissioned a study with Harris Interactive among three CPG brands to compare the brand building effectiveness between traditional TV and online platforms,” says Google on the CPG Blog. “Effectiveness was equated to impact and engagement.”

“Identical traditional TV ads were shown on three distinct platforms: 1) on TV, 2) on a computer screen replicating a YouTube video environment, and on a computer screen replicating a click-to-play video embedded in content,” Google explains. “The Harris Interactive results showed that :30 commercials on YouTube and embedded video ads performed at parity with TV. All three were on par with the ability to communicate key messages about the brand, strengthen likeability, and drive purchase intent.”

The research discussed above is positive news for online advertising in general. In fact, it makes helps make the case for unification of offline and online advertising efforts.

Acquisition Rumors (Re)surround Facebook

Facebook might soon be involved in another acquisition.  New analyses/rumors are swirling, anyway, with one person suggesting that Facebook should be bought, and another indicating that the social networking company could extend an offer to a smaller firm.

Let’s start with the idea of Facebook itself getting acquired.  Scott Moritz, a senior writer at TheStreet.com, appeared in a video this morning saying that both Google and Microsoft would be smart to acquire Facebook.  He then continued, “Yahoo really is the one, I think . . . it needs them the most.”

Moritz supported his argument by saying that both Facebook and Yahoo act as destinations and sell ads, and that Yahoo would do well to receive traffic from Facebook.

As for the possibility that Facebook will go on the prowl, Michael Arrington discovered that Mark Zuckerberg recently updated his status update with the message “Spotify is so good.”  Spotify is a music service similar to iLike, which MySpace is buying, so a move here would help Facebook keep pace.  Facebook and Spotify also happen to share an investor – Li Ka-shing.

Stay tuned, then, and we’ll be sure to report any movements on either front.

Survey Finds 30% of College Faculty Use Twitter

Faculty Focus released some interesting findings from a survey about Twitter usage and trends among college faculty. They surveyed about 2,000 faculty members and found that about a third of the respondents say they use Twitter. Over half say they have never used Twitter at all.

“One of the more interesting findings from the survey is the high percentage of faculty who use Twitter, even if they’re still experimenting with the best ways to incorporate it into their courses,” says Mary Bart, content manager for Faculty Focus. “What also became quite apparent was how strongly Twitterers and non-Twitterers feel about the technology.”

Participants were asked if they use Twitter, and depending upon how they responded, they were asked a unique set of follow-up questions. Here are some key findings from the survey:

- 21.9 percent of respondents say they are “familiar” or “very familiar” with Twitter.

- Of those who use Twitter, 21 percent say they “frequently” use it to collaborate with colleagues; 15.6 percent do so “occasionally.”

- Of those who use Twitter, 7.2 percent “frequently” use it as a learning tool in the classroom; 9.4 percent do so “occasionally.”

- 71.8 percent of current Twitterers expect their usage to increase this school year.

- 20.6 percent of current non-Twitter users say there is a “50/50 chance” they will use Twitter as a learning tool in the classroom in the next two years.

- 12.9 percent of respondents say they tried Twitter, but stopped using it because it took too much time, they did not find it valuable, or a combination of reasons.

It is worth noting that the majority (55.9%) of participants are actually professors or instructors, while about a fourth were academic leaders, such as department chairs and deans. 16% fell into the “other” category, which includes faculty development, academic advisement, instructional design, marketing, admissions, assessment, and library services.

Poor Customer Service Holding Back E-Commerce Sales

Earlier this month comScore released its Q2 retail e-commerce sales estimates, which indicated that US online retail spending dropped from the same period from last year. This is only the second time that has happened.

Sure, you have to take the economy into consideration, but there are other factors that can keep people from making purchases online. A new poll from Harris Interactive found that a lack of human assistance is one of those factors, and a big one at that.

Here are some interesting findings from that poll:

- 4 in 5 online adults who have purchased items online in the last six months (77%) say they would be interested in getting help from a real person before making certain online purchases.

- However, over 4 in 5 (82%) say there have been times when they have not been able to get help from a real person.

- Over half (52%) of those who haven’t been able to get the help they needed from a real person say it’s affected their decision to not purchase the product.

Just look at the following graphs:

“No level of automation can replace the human touch. The results indicate that shoppers still want real people to help them purchase products, even in a digital setting,” said Prashant Nedungadi, CEO and founder of IMshopping, who commissioned the survey. “Many retailers have started taking steps in this direction and we believe it will be the single biggest push for the retail industry over the next several years.”

The following graph shows some of the types of items people really want human assistance with before making purchasing decisions.

Out of the people who have purchased items online in the past six months, the most commonly purchased items include clothing, books, music, health and beauty products, and travel-related items.

While it is a good idea to make the online purchase as easy on your customers as possible, from simply the design and usability standpoint, you may consider whether or not you are offering enough human assistance, and how easy that is for the customer to obtain.

More to Retweeting Than Meets the Eye for Businesses?

Retweeting is a phenomenon that has taken the Twitter world by storm. The concept began when somebody added the letters “RT” to somebody else’s tweet and posted it as their own. The idea caught on on a massive scale, and now there are services that utilize retweeting as the backdrop of their entire purposes. “Some of Twitter’s best features are emergent—people inventing simple but creative ways to share, discover, and communicate. One such convention is retweeting,” says Twitter Co-founder Biz Stone.

As a Twitter user, what is your opinion of the concept of retweeting? Share with WebProNews readers.

Disclaimer: If you are not a Twitterer, you may be unfamiliar with the concept of retweeting. Basically, when someone updates their status on Twitter, that is called a tweet. When someone likes that status and wants to share it with others, they will at “RT” (for ReTweet) and the user’s name typically and post the same update. This is usually done with Tweets containing links, so naturally it provides a good, viral means of link exposure.

Tweetmeme has been around for a while, offering a service to content providers, where they can add a button onto an article page that lets a reader easily tweet a link to that article on Twitter. It then counts these tweets, which become retweets, just like similar buttons you’ve probably seen for Digg. The more retweets that are registered on that button, the more interesting the content looks at first glance. The reason for this is that theoretically, if a user sees the article has 2,000 tweets, as opposed to 2, they can assume that a lot of people found the article interesting or informative, and will be more likely to continue reading. It’s kind of like the concept behind comments. Articles that display a large amount of comments are likely to catch readers’ eyes for the same reason. The Huffington Post discussed this concept in a recent interview with WebProNews:

This week, a company called Mesiab Labs launched a service that is practically identical to Tweetmeme, at Retweet.com. Obviously, this company is hoping to cash in on the popular concept, while injecting a powerful brand to go along with it. The timing of this is interesting because Twitter recently announced its own retweeting plans in an initiative called ” Project Retweet,” which will presumably see a retweet button at Twitter.com (many consider this long overdue), and retweet functionality right in the Twitter API, opening up a lot more retweeting possibilities in third-party Twitter apps.

Sketch for Project Retweet

But back to why retweeting is useful to businesses. The attention grabbing effect of the retweet button on a piece of content is just one aspect. Another is of course, the promotion the content provider sees from a substantial amount of retweets. They’re viral by nature, and in the best-case scenario, they can drive a ton of traffic to the content.

Famed blogger Robert Scoble started an interesting discussion on FriendFeed about what is better between the retweet and the “like” feature on either Facebook or FriendFeed itself. While I’m not going to get into all of the reasons why one is better than the other, Scoble and other participants in the conversation made a number of good points bout the pros and cons of retweets. Let’s look at some of those.

Pros

- Retweets are viral

- Retweets show up as top-level items in FriendFeed

- As opposed to a Facebook “like,” a retweet is shared with everyone

- Retweets typically give credit to sources

- While giving credit to sources, retweets can lead to relationships

- Susbstantial amounts of retweets can say a lot about the quality of content

- Retweets can inspire further conversation

- Retweets can be good for branding

- Retweets can easily be shared across multiple networks, like Twitter, Friend, Facebook, etc.

- Retweets can provide followers with additional value in quality content

Cons

- It’s hard to provide a list of the things you’ve retweeted, as Scoble mentions. He mentions how people can see your “likes” on FriendFeed

- Retweeting creates what many people consider to be “noise” on Twitter

- Twitter’s 140 character limit

- Some people consider retweeting to be like copying other people’s work for your own gain, though this concept is heavily disputed

Conclusion

A recent study from Pear Analytics found that about 8.70% of the tweets it researched were retweets. In some of the more web-oriented circles, this probably even seems quite low. Without a doubt though, Twitterers are retweeting tweets like there’s no tomorrow. Obviously businesses can see value in this, especially if they provide some kind of content that they would like to see shared.

As always, it comes down to providing quality content – the old “content is king” cliché. Even as the web has evolved, that simple fact remains true. If you provide something interesting, people will share it.

Scoble’s whole “Retweet vs. Like” concept is an interesting one in itself. We have certainly seen Facebook make numerous changes to its interface that seem to move the network closer to the realm of Twitter. You have to wonder if Facebook will eventually incorporate some kind of retweet-like functionality itself.

Craigslist Substantially Expands its Reach

Craigslist has reportedly expanded the number of cities it offers its service in by a whopping 25%. Brad Stone with the New York Times claims to have been alerted by a spokesperson with the company on the matter.

Apparently Craiglist has added 140 new cities, including 87 in the United States, 8 in Canada, and 45 in non-North American countries.

“Among the targeted areas in the United States are dozens of small to midsize cities like Susanville, Calif. (population 18,000), Oneonta, N.Y. (13,000), and the counties of Okaloosa and Walton, Fla. (a combined 229,000.),” says Stone. “If that expansion sounds minor, consider that Craigslist also added new sites for international cities like Lucknow, India (population 2.5 million), Shenzhen, China (14 million), and New Castle, Australia, (280,000).”

Craigslist is expected to update the company’s official fact sheet to list all of the included cities by the end of the month. There is not mention of the news on the company’s official blog.

Most of the new sites are English-language only. According to Craigslist, over 50 million people in the US alone use the site. The company also claims to get over 20 billion page views per month. With an added 25% of global coverage, I would imagine it will get a nice boost in that department.

Can SEO Help Save the Publishing Industry?

At the Search Engine Strategies conference in San Jose, WebProNews attended the session on how SEO can help save the publishing industry, a quite interesting topic, considering the controversy the industry has been experiencing of late. Do you think SEO can help publishers save their businesses? Share your thoughts here.

The session looked at challenges, tactics, and opportunities unique to online publishers. It covered solutions for technical obstacles, duplicate content and CMS issues, writing keyword rich headlines, training the editorial staff and updating the publishing culture from print to online. Essentially, the session was designed to educate participants on how to save jobs by leveraging SEO, driving traffic, and putting ad dollars back in publishers’ pockets, as described by SES.

Liesel Kipp, VP Global Head of Product Management at Thomas Reuters shared four tips:

1. Show the value of SEO
2. Data is the key to your success
3. Set goals and show how you will beat them.
4. Evangelize, evangelize, evangelize.

Kipp says Reuters was able to increase its visitors by 500% in 5 years, and that you have to constantly talk about search and SEO. According to Kipp, relationship building is critical, and you should talk about your successes and failures.

BusinessWeek Search Marketing Manager Ulli Muenker offered some more tips on the subject:

1. Spread the SEO Excitement  in Editorial.

- Get the high level buy in
- Find SEO champions in the editorial team
- Create peer relationships to overcome skepticism

How:

- Show projected traffic increase
- Show competitor’s search traffic results
- Demonstrate the before and after effect of page increase

2. Conduct Regular Training

What:

- Run regular individual and small group training sessions
- Train the trainer for new hires
- Engage external SEO editorial consultant

How:

- Limit group training to 10-12
- Create a relaxed environment with cookies, lunch and learning
- Give them what they need to learn

3.  Make Editorial Part of the Success

- Create SEO friendly article headlines.  Online headlines are different than print headlines.  Write straightforward headlines. No puns, sarcasm or jokes online. It just doesn’t work! Just bring in keywords so that people understand the message.

- Write sub-headlines under the headline. Write keyword rich sub headlines. Include keywords, synonyms and derivatives.

- Use keyword-rich link text. Use keywords when linking to other internal pages. Check connecting landing page’s keywords.

The Atlanta Journal-Constitution SEO Manager Allison Fabella offered these tips:

- Location, location, location. In your section’s front load your title tags with Location such as “Cobb count News / ajc.com.  The same goes for meta descriptions, url’s, and headlines and sub-headlines. Also, use H1 and H2 tags.

- It is so critical that your CMS is setup to be able to implement these tips. This is key to your success. There are a lot of CMS’s out there… make sure your SEO team approves. Once you purchase your CMS, make sure you stay involved. This may make you unpopular. Also, make sure your sitemaps are part of your requirements.

- Sitemaps are your newspaper’s best friend. Site maps help get along structural road blocks built into bad site architecture. Use both web sitemaps and news sitemaps (Google News). Group your sitemap into different sections. In each sitemap include no more than 50,000 stories. Also, follow sitemap protocols. They make a less than perfect sitemap more perfect!

Tribune SEO Director Brent Payne talked about Twitter for media companies. He said there are 4 account types that publishers should set up. They are:

- RSS feed – Do not follow people back from this account, follow your own accounts.

- Get your celebrities involved. Make it a job requirement to have a Twitter profile. Most of our broadcast personalities are required to make 4-5 social connections per day.

- Let employees Tweet. “I am an example of that. I have the second highest Twitter account of employees at the Tribune.” Talk to them about legal issues and ground rules but encourage them to do that. Understand that mistakes happen from time to time. But do not officially endorse these twitter accounts as official voices of the company.

- Building a persona. Tribune created the colonelTribune, which is actually tweets from 4 or 5 of us. Create a character that your audience can connect with personally. Spend time to create a decent avatar. This is our best twitter account with 300,000 followers!

Payne says you then need to promote your Twitter profiles. One way to do this, that the Chicago Tribune did, is to recreate your masthead with the Twitter names of writers instead of the actual reporters. He also says to use the Twitter directories, and to use big ones like Twellow and Wefollow.

Engaging the locals, he says (Twellow’s feature TwellowHood is a great way to find the btw – my words, not his ). He suggests having a Tweetup and inviting top journalists or TV personalities and top referrers and bloggers. He also recommends taking a lot of pictures for “longer promotional shelf-life”. “Don’t buy the alcohol,” he warns though. Trouble could arise.

Finally, Marshall Simmonds of the New York Times and Define Search Strategies says to define “the almighty tag.” He says they ask their editors to “enhance” titles for SEO. They want to see links off the domain in order to become a resource and an authority. He also said journalists didn’t have linking in their head, and that it’s ok to link out.

A couple more interesting items Simmonds shared include:

- “We pushed back our registration wall to 8 clicks and crawlers to 5 clicks. Google quit crawling the New York Times in 2005. Yahoo crawled our registration page 5 million times. They literally kept crawling it.”

- “If you are not keeping in constant communication with your IT Department they are going to screw it up. It is a constant issue. There is also the problem with template roll-backs. We put a lot of check lists in front with the IT Department. This goes for marketing as well. The Ad Department is eventually going to try to sell an advertisement that is going to hurt search traffic as well.”

That about does it for that session. Some very interesting tips on SEO education for publishers. Stay tuned to WebProNews for further coverage of the Search Engine Strategies conference.

Is lack of strong SEO tactics a big contributor to online publishing woes? We’d love to know what you think.

Facebook eCommerce May Have to Clear Security Obstacle

Security firm Trend Micro has been researching malicious practices on Facebook, and has discovered numerous rogue apps on the social networking site this week. They’ve been alerting Facebook of them as they find them, but apparently more keep popping up as fast as they are eliminated. Have you experienced security issues on Facebook? Tell us about them.

The apps come cleverly disguised as the most effective phishing attacks do. With all of the apps circulating around Facebook, it’s got to be hard to keep track of what all are legitimate ones anyway. Perhaps even scarier is that some seemingly legitimate apps are possibly being hacked into for malicious intent anyway.

All you can do is be careful where you click, and what info you’re giving away when you do click. Trend Micro offers the following advice:

Always check the URL displayed in your browser’s address bar before entering any sensitive information. Also check the true destination of a link before clicking it, by hovering your mouse pointer over it. If it looks suspicious, don’t click it. Also, if you’re a Facebook user, now would be a good time to go and review your privacy settings and clear out any applications you no longer use.

A report this week from the Web Hacking Incidents Database (WHID) found that 19% of hacking incidents occurred on social networks in the first half of this year. They were the most heavily-targeted vertical.

Perhaps the scariest part of this entire situation is that Facebook has just started allowing developers to sell physical goods through apps. This means, we are likely going to see a lot of businesses selling goods directly on Facebook. This has the potential to be huge for eCommerce, but security concerns are already one obstacle to successful eCommerce on the web in general. The more reports of malicious happenings regarding Facebook, the more scared people will be to buy goods through the network.

Facebook looks to be going after services like PayPal and Google Checkout in time, with regards to what platform consumers choose to pay for online goods. With the number of Facebook users already so large, and growing steadily, they have a viable shot at giving these services a run for their money.

Consider how often people are already logged into Facebook. They’re even taking it with them to other sites via things like Facebook Connect, the Fan Box, etc. There’s good reason for people to want to use Facebook to complete online shopping transactions, strictly from the convenience standpoint.

Trust is another standpoint however. It is good to see that Facebook is responding so quickly to known threats, but something will have to be done to eliminate them, or at least greatly reduce them for Facebook’s payment platform to really take off.

For specific details on the malicious Facebook apps themselves, check Trend Micro’s post, which has been continuously updated as more malicious apps have surfaced. Be careful out there.

Do you think online shoppers will be willing to buy goods through Facebook? Share your thoughts.

Google Testing Breadcrumb Display in SERPs

Google appears to be testing breadcrumbs in some search results, at least in some areas. If you are unfamiliar with the term breadcrumbs, it refers to the hierarchical display commonly used in site navigation. For example: Home Page>Product Page>Product A Page.

Do you utilize breadcrumbs on your site? Comment here.

Several bloggers have noticed Google displaying these types of breadcrumbs in various places in seemingly random results to some queries. For example, Rob Hammond provides the following screen shot:

Leo Fogarty provides another, which shows the breadcrumbs displayed in a different position within the search result:

Google’s use of breadcrumbs appears to only be a test, and a limited one at that. Google has talked repeatedly about sites having good site architecture in the past. This allows Google to more easily and quickly crawl sites.

Bing acknowledges this too. Rick DeJarnette of Bing Webmaster Center recently said, “You can have great content and a plethora of high quality inbound links from authority sites, but if your site’s structure is flawed or broken, then it will still not achieve the optimal page rank you desire from search engines.”

Here are some tips from both Google and Bing regarding site architecture issues. In addition, Google recently provided this related information on getting your site crawled faster.

If Google begins incorporating the breadcrumbs display as in the above tests, on a mainstream level, that will be all the more reason to clean your site architecture up, at least in the navigation area. Site architecture certainly goes beyond this, but it is a key part of usability anyway.

Have you seen breadcrumbs show up in Google results? What do you think about the idea? Share your thoughts.

Google Adds Option to Email Task List in Gmail

Today Google introduced a feature to Gmail, which allows users to email their task lists. This can be done by simply choosing the new “email task list” option found in the actions menu.

When a user clicks on this option, Gmail will open a new compose window with the contents of your current task list. It works in each task list view – My Order, Sort by Date, and Completed.

“So to email your mom to explain why you’ve been so busy and haven’t been able to return her calls, just choose ‘View completed tasks’ from the Actions menu, then ‘Email task list,’ and send away (Note: this may not be very convincing if you haven’t actually checked anything off your list recently),” says Google Software Engineer Michael Bolin.

Gmail’s tasks feature graduated from Gmail Labs earlier this summer. At that point, a print option was also added.